1. General Questions
1.1 What products do you offer?
We manufacture and supply high-quality gloveboxes, laboratory equipment, and industry solutions. Our product range includes standard glove boxes, lithium battery glove boxes, 3D printing glove boxes, accessory series, and customized solutions tailored to your specific requirements.
1.2 What industries do you serve?
Our gloveboxes and solutions are widely used in various fields, including physics, chemistry, materials science, photovoltaics, biology, medicine, military industry, metallurgy, electronics, semiconductors, new energy, nuclear industry, aerospace, and additive manufacturing.
1.3 Who uses your products?
We have long served domestic and international universities, research institutions, and high-tech enterprises, earning the trust of experts and scholars. Currently, tens of thousands of sets of our equipment are operating stably under various working conditions, providing lasting support for research and innovation in China and around the world.
2. Product Specifications
2.1 What materials are your gloveboxes made of?
Our standard gloveboxes feature full stainless-steel construction using Type 304 stainless steel with a surface metal brushing process and a thickness of 3 mm.
2.2 What is the purification capability of your gloveboxes?
Our glovebox systems can achieve purification capability of O₂ < 0.1 ppm and H₂O < 0.1 ppm (dew point < −78 °C).
2.3 What control system do you use?
Our gloveboxes are equipped with a control system featuring self-diagnosis and power-failure auto-restart functions, with pressure control and adaptive capabilities. The control unit uses German Siemens PLC with touchscreen operation.
2.4 What are the operating parameters?
The rated power is 2.0 kW, and the working gas pressure is 0.4–0.6 MPa. The menu options are available in both Chinese and English.
2.5 What are the key features of your control system?
Our control system includes automatic control, circulation control, password protection, and vacuum chamber control with LCD display.
3. Customized Solutions
3.1 Do you offer customized glovebox solutions?
Yes, we specialize in providing customized glovebox solutions. Whether you need specific dimensions, integrated equipment, or unique functionality, we can design and manufacture a glovebox to meet your requirements.
3.2 How do I request a customized solution?
Please contact us through our Website or reach out to our sales team directly. We will work with you to understand your specific needs and provide a tailored solution.
3.3 Can you integrate my existing equipment with your glovebox?
Yes, we can design customized solutions that integrate with your existing laboratory or production equipment, including electrolyte-filling machines and 3D printing systems.
4. 3D Printing Glove Boxes
4.1 What problems do your 3D printing glove boxes solve?
Our 3D printing glove boxes are specifically designed to solve key challenges in additive manufacturing-1:
- Large volume sealing issues
- High integration of signal and power lines
- External sealing and anti-interference
- Smoke and dust purification during operation
- Filter replacement cycle and lifespan optimization
- Powder feeding air intake and lens blowing issues
- Pressure control for powder feeders
4.2 What makes your 3D printing glove boxes unique?
Our 3D printing glove boxes feature humanized and professional design, beautiful appearance, excellent large-door sealing, and are easy and simple to open.
5. Ordering and Shipping
5.1 How do I place an order?
You can place an order through our Website by adding products to your cart and completing the checkout process. Alternatively, you can contact our sales team directly for assistance with larger or customized orders.
5.2 What payment methods do you accept?
We accept payment through secure payment methods as indicated on our Website. All transactions are protected with 128-bit SSL security with advanced encryption to ensure your purchases are safe.
5.3 Do you ship internationally?
Yes, we ship products to both domestic and international destinations. Shipping costs and delivery timelines vary based on your location and the specifications of your order.
5.4 How long does shipping take?
Shipping times depend on your location, the products ordered, and the shipping method selected. Please contact us for specific delivery estimates for your order.
5.5 What is your return policy?
If you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order. Customized products may have different return conditions. Please refer to our Terms and Conditions for full details.
6. Technical Support
6.1 Do you provide technical support?
Yes, we provide outstanding technical support. Our customer support team is committed to resolving every issue to our customers’ satisfaction.
6.2 What kind of support do you offer?
We offer installation guidance, operational training, troubleshooting, maintenance advice, and ongoing technical assistance for all our products.
6.3 How do I contact technical support?
You can reach our technical support team through the contact information provided on our Website or by using the contact form.
7. About Our Company
7.1 How long have you been in business?
We have been manufacturing gloveboxes and laboratory equipment since 2006.
7.2 Do you have production facilities?
Yes, we operate three production bases, with our core factory boasting industry-leading production capacity.
7.3 Why should I choose your company?
Our team consists of experienced, trained professionals. We take a different approach to customer service, and the results are clear—our customers love our team and the services we provide.